Join Our Team

Overview

We are seeking a dedicated and skilled IT Coordinator to join our dynamic team. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our staff. This position requires a proactive individual who can effectively communicate with team members and assist in troubleshooting various IT issues. If you have a passion for technology and a commitment to delivering excellent service, we would love to hear from you.

Responsibilities

• Provide desktop support for users, assisting with hardware and software issues.
• Manage local area network (LAN) configurations and troubleshoot connectivity problems.
• Support various operating systems, including Windows and Mac OS, ensuring all systems are up-to-date and functioning correctly.
• Utilise ServiceNow for tracking incidents, requests, and changes within the IT environment.
• Conduct software troubleshooting to resolve application-related issues efficiently.
• Offer help desk support, responding promptly to user queries and providing solutions in a timely manner.
• Communicate effectively with team members to understand their IT needs and provide appropriate solutions.
• Maintain documentation of IT processes, procedures, and user manuals for future reference.
• Communicate with Developer for in House software improvements

Experience

• Proven experience in technical support or a similar role is essential.
• Familiarity with LAN setup and maintenance is highly desirable.
• Strong knowledge of desktop operating systems (Windows, Mac OS) and Microsoft Office applications.
• Experience using ServiceNow or similar ticketing systems is an advantage.
• Excellent problem-solving skills with the ability to troubleshoot software issues effectively.
• Strong communication skills, both verbal and written, to interact with users at all levels of the organisation.
• A proactive approach to learning new technologies and improving existing processes.

Join us as an IT Coordinator where your expertise will be valued, and your contributions will make a significant impact on our operations.